If you need to unsubscribe from updates on projects or specific tickets,/unwatch. Another advantage of our Telegram chatbot is that you can receive updates on multiple devices, including wearables like Apple Watch. Unlike Jira notifications to email, which may come with a delay, MyJiraBot notifications are instant. To view the list of subscriptions, proceed with /watchlist. It is also possible to subscribe to project updates to see assignee changes, recent comments, new tasks and subtasks created, etc. The latter allows users to get notifications when they are tagged in a comment, assigned a new ticket, or updated their existing access. Here we have one primary command, which is /watch. Last but not least, use /time to view hours spent on a task or project or the time logged by a user within the selected period. If you need to group tickets differently, create a customized filter in Jira and use /filter to access it while away from your computer. The /list status command allows viewing all tickets, whether yours, someone else’s, or related to the project, with the chosen status. Type /list unresolved to receive all unresolved tickets assigned to you, a specific user, or the entire project. Our primary aim was to develop a handy Telegram bot for Jira to help project managers and other team members stay updated wherever they are, discuss Jira tickets within one interface, and collaborate in group chats.Īll of the MyJiraBot commands revolve around three main functionalities active Jira users rely on the day-to-day: We didn’t want to create yet another Slack-for-Jira chatbot, so we explored the market further and settled on Telegram. The latter consumes precious work time and clutters your employees’ attention span.Ī battle-tested solution to this inconvenience is integrating Jira with your favorite messenger. Another trade-off with Jira is that even though it’s mobile-friendly, it doesn’t solve one of the most nagging workplace issues – the need to switch between multiple interfaces. While Jira is loved by tech folks and over 65K global companies, it is often criticized for its unappealing UI and unnecessary complexity. Classify based on machine learning to auto-assign tickets to a resolution group, classify a ticket when resolved, etc.Jira remains the go-to solution for project management and issue tracking. Clustering to identify the most common incidents or requests out of your historical data based on semantic NLP to understand human language (not keywords) in multilingual when required and generate language Experience: a user interface available where your users are (Microsoft Teams, Google chat, Web Portal, Slack, Phone/ IVR else) including proactive engagement & notification towards users Now, in order to address the juicy use cases in enterprise, you need a platform that can do the following: Then, you need to look at the relevant solution to help you address your problems and could generate the expected ROI Once you have a list of use cases that are confirmed by a business owner, you need to define how much value you expect in order to generate an ROI What do you need to fix for personas (users, customers, agents.) in your company? Quick feedback:įirst, you need to define where your short-term and midterms problems are and not constraint yourself with a solution.
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